Team Leader in Softlogic Job Vacancies 2026
Available Vacancies:
Applications are invited
- Team Leader
Organization: Softlogic Holdings PLC
TEAM LEADER – CALL CENTER
NAWALA BRANCH
THE PROFILE
- Supervise, lead, and motivate a team of call center agents to achieve individual and team KPIs.
- Monitor daily performance, attendance, and schedule adherence.
- Track and manage key KPIs including quality, productivity, and customer satisfaction.
- Handle customer escalations and ensure timely resolution.
- Ensure strict compliance with company policies, procedures, and service standards.
- Prepare and circulate basic performance reports, including hourly call volumes.
- Fostera positive, collaborative, and high-performance team environment.
THE PERSON
- Minimum 2 years’ experience in a call center environment (team handling experience preferred).
- Minimum educational qualification: G.C.E. A/L.
- Strong communication, leadership, and people-management skills.
- Proven ability to coach, motivate, and develop team members.
- Strong problem-solving and decision-making skills.
- Customer-centric mindset with a focus on service excellence.
- Sound knowledge of basic computer applications and call center systems.
- Ability to perform effectively in a fast-paced, target-driven environment.
Please forward your resume to [email protected] with names of two non-related referees indicating the post applied for in the subject line, on or before 23 January 2026.
View Team Leader in Softlogic Job Vacancies 2026 Advertisement (English Edition)
| Download English Edition Job Advertisement | Download PDF |
| Send Your CV | [email protected] |
| Closing Date | 2026-01-23 |
| Source | topjobs.lk (2026/01/11) |
More Details