Sri Lanka Telecom Junior Executive Job Vacancies 2025
Available Vacancies:
Applications are invited for the Junior Executive job vacancy at the Sri Lanka Telecom.
- Junior Executive
Organization: Sri Lanka Telecom
Junior Executive / Executive – Customer Resolutions Management
JOB ROLE
- Ensure all customer complaints and requests are resolved and actioned within TAT and service guidelines.
- Handle to finality the customer issues referred and proactively escalate/coordinate with other divisions.
- Respond to customer queries through non voice and digital channels whilst ensuring quality and in line with defined Mobitel standards.
- Proactively escalate customer feedback and suggestions for product/service enhancements and improvement.
- Enhance customer relations and maintain a high standard of service during customer interactions.
REQUIREMENTS
- Candidate should have passed GCE A/L’s and possess a diploma in General Management.
- Experience in the field of Contact Center /Customer Resolutions will be an added advantage.
- Should have excellent verbal and written communication skills in English with good analytical and negotiation skills.
- Be service oriented, organized and attuned to problem solving.
- Good interpersonal skills coupled with the ability to multi-task and be attuned to provide quick resolutions.
View Sri Lanka Telecom Junior Executive Job Vacancies 2025 Advertisement (English Edition)
| Download English Edition Job Advertisement | Download PDF |
| Job Application | Click Here |
| Closing Date | 2025-12-12 |
| Source | xpress.jobs (2025/12/07) |
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