Senior Customer Care Executive in Sampath Bank Job Vacancies 2025

Senior Customer Care Executive in Sampath Bank Job Vacancies 2025

Available Vacancies:

Applications are invited

Senior Customer Care Executive

Organization: Sampath Bank

SENIOR CUSTOMER CARE EXECUTIVES

REQUIREMENTS:

A minimum of 2 years experience at a call center/ contact center or a similar business environment
Age preferably below 27 years
Passed GCE O/L, including Mathematics and English
Passed GCE A/L
A certification related to IT will be an added advantage

KEY RESPONSIBILITIES:

Provide highly personalized and attentive service to meet the unique needs and preferences of high
nett-worth clients
Address client inquiries, concerns, and issues promptly and effectively. ensuring resolutions that meet or exceed expectations
Demonstrate a deep understanding of the products. services, and solutions available to high nett-worth clients, offering informed advice and guidance
Resolve complaints or issues promptly and efficiently. ensuring minimal disruption to the high nett-worth clients

COMPETENCIES REQUIRED:

Excellent verbal and written communication skills in Sinhala and English (Tamil would be an added advantage)
Ability to deliver a superior service in the absence of physical presence of high nett-worth clients
Active listening skills and the ability to understand needs of high nett-worth clients and respond accordingly
Problem solving and negotiation skills
Ability to work under pressure on a 24/7 shift basis
Flair for interpersonal relations
Basic IT skills

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.