Contact Center Associate – HNB Life Job Vacancies 2026
Available Vacancies:
Applications are invited
- Contact Center Associate
Organization: HNB Life PLC
Contact Centre Associate
Job Role:
- Handle customer inquiries, requests, and complaints efficiently while identifying customer needs.
- Provide professional solutions to resolve issues and maintain a record of each transaction for seamless customer service.
- Ensure a high standard of service as per company guidelines.
- Enhance customer retention and satisfaction through timely assistance.
- Follow up to ensure appropriate actions are taken for customer concerns until resolved.
- Collaborate with internal departments to address customer inquiries and ensure proper closure of issues.
Job Pre-Requisites:
- Completion of GCE A/L and partly or fully completion a degree or diploma in Customer Service or Business Management is optional.
- Minimum 1 year of experience in a similar role, preferably in customer service.
- Proficient in MS Office; strong communication skills in both English and Sinhala; knowledge of Tamil is a plus.
- A genuine passion for delivering exceptional customer service and solving problems.
- Willingness to work flexible hours and on a roster basis
- Experience in the life insurance sector is a plus, though not required.
View Contact Center Associate – HNB Life Job Vacancies 2026 Advertisement (English Edition)
| Download English Edition Job Advertisement | Download PDF |
| Send Your CV | Click Here |
| Closing Date | 2026-05-28 |
| Source | xpress.jobs (2026/05/15) |
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