Call Center Agent at Cargills Bank Job Vacancies

Cargills Bank was established in 2014 with a vision to serve Sri Lanka’s large but underserved farming and micro, small and medium enterprise community and make financial services accessible to all.

Call Center Agent at Cargills Bank Job Vacancies

Available Vacancies: 

Applications are invited

• Call Center Agent

Organization: Cargills Bank

CALL CENTER AGENTS

We’re seeking passionate and customer-focused individuals to join our team and deliver exceptional experiences to our valued customers.

JOB RESPONSIBILITIES

• Handle inbound and outbound customer calls professionally
• Provide accurate information and resolve customer inquiries
• Achieve assigned KPIs including call handling time, service quality and high levels of customer satisfaction
• Maintain detailed call records and deliver exceptional service
• Work collaboratively with team members to ensure a seamless customer experience

EXPERIENCE & QUALIFICATIONS

• Passed G.C.E. O/L and G.C.E. A/L Examination (excluding General English)
• Excellent communication skills in Sinhala and English. Trilingual conversational ability willbe a definite advantage
• Previous experience in a call center or customer service role will be an added advantage
• Be flexible to work on Night Shifts, other shift-based schedules including weekends
• Strong interpersonal skills and problem solving skills
• Dynamic team player with a positive attitude
• Proficiency in computer literacy (MS Office/Excel)
• School leavers are encouraged to apply
• Ideally between 18-25 years

Forward your CV to [email protected]
subject line: Call Center Agents

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Videsha Rakiya Abarthu