Call Center Agent – Cargills Bank Job Vacancies 2026

Cargills Bank was established in 2014 with a vision to serve Sri Lanka’s large but underserved farming and micro, small and medium enterprise community and make financial services accessible to all.

Call Center Agent – Cargills Bank Job Vacancies 2026

Available Vacancies: 

Applications are invited

• Call Center Agent

Organization: Cargills Bank

CALL CENTER AGENTS

We’re seeking passionate and customer-focused individuals to join our team and deliver exceptional experiences to our valued customers.

JOB RESPONSIBILITIES

• Handle inbound and outbound customer calls professionally
• Provide accurate information and resolve customer inquiries
• Achieve assigned KPIs including call handling time, service quality and high levels of customer satisfaction
• Maintain detailed call records and deliver exceptional service
• Work collaboratively with team members to ensure a seamless customer experience

EXPERIENCE & QUALIFICATIONS

• Passed G.C.E. O/L and G.C.E. A/L Examination (excluding General English)
• Excellent communication skills in Sinhala and English. Trilingual conversational ability willbe a definite advantage
• Previous experience in a call center or customer service role will be an added advantage
• Be flexible to work on Night Shifts, other shift-based schedules including weekends
• Strong interpersonal skills and problem solving skills
• Dynamic team player with a positive attitude
• Proficiency in computer literacy (MS Office/Excel)
• School leavers are encouraged to apply
• Ideally between 18-25 years

Forward your CV to [email protected]
subject line: Call Center Agents

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Videsha Rakiya Abarthu