Sampath Bank PLC is a major licensed commercial bank in Sri Lanka, known for pioneering technology-based banking solutions, such as the region’s first multi-point ATM network and the introduction of debit card features. Incorporated in March 1986 and in operation since 1987, it operates as a public limited company listed on the Colombo Stock Exchange.
Sampath Bank Customer Care Executive Job Vacancies
Available Vacancies:
Applications are invited
- Customer Care Executive
Organization: Sampath Bank
Customer Care Executives – (Fixed Term Contract)
An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate.
Apply online, stating qualifications and experience.
Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only short-listed candidates will be contacted.
Junior Customer Care Executive (JCCE)
- Less than two (02) years of experience at a Call Centre / Contact Centre or a similar business environment
Senior Customer Care Executive (SCCE)
- Minimum, two (02) years of experience at a Call Centre / Contact Centre
Requirements
- Age preferably below 25 years for JCCE and below 27 years for SCCE
- Passed GCE O/L, including Mathematics and English
- Passed GCE A/L
- A certification related to IT will be an added advantage for both positions
Key Responsibilities
- Attend to inbound / outbound calls efficiently and respond to e-mails
- Manage and resolve customer complaints / inquiries effectively
- Provide customers with product and service-related information / solutions
Other Competencies Required
- Excellent verbal and written communication in Sinhala and English (Tamil would be an added advantage)
- Ability to deliver a superior service in the absence of the physical presence of customers
- Active listening skills and the ability to understand customer needs and respond accordingly
- Problem-solving and negotiation skills
- Ability to work under pressure on a 24/7 shift basis
- Fairness in interpersonal relations
- Basic IT skills
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| Closing Date | – |
| Source | 2026.08.01 (sampath.lk) |
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