Durdans Hospital Customer Relations Officer Vacancies 2026

Job Description

The Customer Relations Officer / Call Center Agent is responsible for managing all inbound and outbound customer communications in a professional and efficient manner. The role focuses on delivering high quality customer service, handling inquiries, resolving complaints, and ensuring a positive customer experience in line with organizational standards.

The incumbent will act as the first point of contact for customers and is expected to maintain a courteous, responsive, and solution oriented approach at all times.

Key Responsibilities

• Handle incoming calls, emails, and other customer inquiries promptly and professionally
• Provide accurate information regarding services, procedures, and general inquiries
• Record and update customer interactions in the system accurately
• Resolve customer complaints or escalate issues where necessary
• Maintain high standards of customer satisfaction and service quality
• Follow communication scripts and organizational guidelines
• Work collaboratively with internal departments to address customer needs
• Ensure confidentiality and professionalism in all interactions
• Perform any other duties assigned by the management

• Minimum of 2 passes at G.C.E. Advanced Level (A/L)
• Excellent communication skills in English and Sinhala (spoken and written)
• Fluency in Tamil will be an added advantage
• Prior experience in a customer service / call center / front office role will be a distinct advantage
• Willingness to work on a shift basis (Day & Night shifts)
• Basic computer literacy (MS Office / data entry skills)