Call Centre Supervisor – Lanka Hospital Job Vacancies 2026
Available Vacancies:
Applications are invited
- Call Centre Supervisor
Organization: Lanka Hospital Corporation PLC
Call Centre Supervisor
Lanka Hospitals Corporation PLC is seeking an energetic, results-oriented, and dedicated individual to join our team as a Call Center Supervisor. This role is critical in ensuring the smooth daily operations of the Call Center while maintaining exceptional service standards for our patients and customers.
Key Responsibilities:
- Supervise and manage the daily operations of the Call Center
- Monitor team performance and ensure service levels and KPIs are achieved
- Coach, train, and motivate Call Center staff to enhance productivity and service quality
- Handle escalated inquiries and resolve complex or sensitive situations professionally
- Prepare performance reports and analyze call center metrics
- Ensure adherence to organizational policies and service standards
- Coordinate duty rosters and ensure adequate staffing coverage
Candidate Profile:
- G.C.E. A/L qualified
- Minimum 3 years’ experience in Call Center Operations; prior experience ina similar supervisory role will be an advantage
- Willingness to work on a roster basis, including weekends
- Proficiency in English, Sinhala, and Tamil is preferable
- Strong leadership, coaching, and performance evaluation skills
- Ability to remain calm, courteous, and professional under pressure
- Computer literate (MS Office package)
WHAT WE OFFER:
- Opportunity to work in a leading healthcare institution
- Professional growth and development
- Supportive and high-performance work culture
APPLICATION PROCEDURE:
Interested candidates are invited to submit the updated CV along with a brief cover letter to [email protected] on or before 7th April 2026, indicating the position applied for in the subject line.
View Call Centre Supervisor – Lanka Hospital Job Vacancies 2026 Advertisement (English Edition)
Call%20Centre%20Supervisor%20-%20Lanka%20Hospital%20Job%20Vacancies%202026
| Download English Edition Job Advertisement | Download PDF |
| Job Application | [email protected] |
| Closing Date | 2026-04-06 |
| Source | Topjobs.lk (2026/04/05) |
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