Internship Customer Service Agents - Dialog Finance Job Vacancies 2023

Closing Date: 2023-04-25

Internship Customer Service Agents – Dialog Finance Job Vacancies 2023

The Job :

Attending to voice & non-voice contacts of the customer professionally and responding to customer inquiries and complaints as per the defined standards & requirements.
Guiding and assisting customers by providing timely & accurate solutions while achieving “Service from heart” quality standards.
Ensure to provide comprehensive product & service details to the customers.
Escalating priority issues with no delays and reporting to the necessary Management levels.
Routing inbound calls/emails to the appropriate business lines.
Following up complex customer calls where required.
Completing call notes and call reports as necessary and updating them in the databases on a timely manner.
Obtaining and evaluating all relevant data to handle complaints and inquiries while maintaining necessary MIS.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal/external stakeholders and regulatory bodies.

The Person :

Successful completion of G.C.E Advanced Level with A/B pass for General English.
Excellent communication skills in English (Verbal and written) with an outgoing personality.
Ability to read and speak in Tamil will be a definite plus.
Fair knowledge in financial industry.
Customer centric and excellent relationship management skills.
Candidates from Colombo and Colombo suburbs are encouraged to apply.

Organization: Dialog Finance

Application Procedure :

*If you are confident that you meet the above expectations, please forward your CV to [email protected] with the post applied for as the subject.

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