Sri Lanka Telecom Junior Executive Job Vacancies 2025

Sri Lanka Telecom Junior Executive Job Vacancies 2025

Available Vacancies:

Applications are invited for the Junior Executive job vacancy at the Sri Lanka Telecom.

Organization: Sri Lanka Telecom

Ensure all customer complaints and requests are resolved and actioned within TAT and service guidelines.
Handle to finality the customer issues referred and proactively escalate/coordinate with other divisions.
Respond to customer queries through non voice and digital channels whilst ensuring quality and in line with defined Mobitel standards.
Proactively escalate customer feedback and suggestions for product/service enhancements and improvement.
Enhance customer relations and maintain a high standard of service during customer interactions.

Candidate should have passed GCE A/L’s and possess a diploma in General Management.
Experience in the field of Contact Center /Customer Resolutions will be an added advantage.
Should have excellent verbal and written communication skills in English with good analytical and negotiation skills.
Be service oriented, organized and attuned to problem solving.
Good interpersonal skills coupled with the ability to multi-task and be attuned to provide quick resolutions.

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Closing Date	2025-12-12
Source	xpress.jobs (2025/12/07)