Senior Customer Care Executive in Sampath Bank Job Vacancies 2025
Available Vacancies:
Applications are invited
- Senior Customer Care Executive
Organization: Sampath Bank
SENIOR CUSTOMER CARE EXECUTIVES
REQUIREMENTS:
- A minimum of 2 years experience at a call center/ contact center or a similar business environment
- Age preferably below 27 years
- Passed GCE O/L, including Mathematics and English
- Passed GCE A/L
- A certification related to IT will be an added advantage
KEY RESPONSIBILITIES:
- Provide highly personalized and attentive service to meet the unique needs and preferences of high
nett-worth clients - Address client inquiries, concerns, and issues promptly and effectively. ensuring resolutions that meet or exceed expectations
- Demonstrate a deep understanding of the products. services, and solutions available to high nett-worth clients, offering informed advice and guidance
- Resolve complaints or issues promptly and efficiently. ensuring minimal disruption to the high nett-worth clients
COMPETENCIES REQUIRED:
- Excellent verbal and written communication skills in Sinhala and English (Tamil would be an added advantage)
- Ability to deliver a superior service in the absence of physical presence of high nett-worth clients
- Active listening skills and the ability to understand needs of high nett-worth clients and respond accordingly
- Problem solving and negotiation skills
- Ability to work under pressure on a 24/7 shift basis
- Flair for interpersonal relations
- Basic IT skills
An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.
View Senior Customer Care Executive in Sampath Bank Job Vacancies 2025 Advertisement (English Edition)
Senior%20Customer%20Care%20Executive%20in%20Sampath%20Bank%20Job%20Vacancies%202025
| Download English Edition Job Advertisement | Download PDF |
| Job Application | Click Here |
| Closing Date | – |
| Source | Sampath.lk (2025/12/01) |
More Details