Sampath Bank Customer Care Executive Job Vacancies 2025

Sampath Bank Customer Care Executive Job Vacancies 2025

Available Vacancies:

Applications are invited

Customer Care Executive

Organization: Sampath Bank

CUSTOMER CARE EXECUTIVES- (FIXED TERM CONTRACT-03 YEARS)

REQUIREMENTS

01. Junior Customer Care Executive – Category

Age: Preferably below 25 years
Qualifications: Sat for GCE A/L

02. Junior Customer Care Executive – Category Il

Age: Preferably below 25 years
Qualifications: Preferably sat for GCE A/L
Experience: 03 months to 18 months experience at a Customer Care Centre/ Call Centre/Contact Centre or similar business environment

03. Senior Customer Care Executive

Age: Preferably below 27 years
Qualifications: Preferably sat for GCE A/L
Experience: A minimum of 18 months experience at a Customer Care Centre/ Call Centre/Contact Centre or similar business environment

KEY RESPONSIBILITIES

Attend to inbound/outbound calls efficiently and respond to e-mails
Manage and resolve customer complaints/inquiries effectively Provide customers with product and service-related information/solutions

OTHER COMPETENCIES REQUIRED

Excellent verbal and written communication in Sinhala and English (Tamil would be an added advantage)
Ability to deliver a superior service in the absence of the physical presence of customers
Active listening skills and the ability to understand customer needs and respond accordingly
Problem-solving and negotiation skills
Ability to work under pressure on 24/7 shift basis
Fairness in interpersonal relations
Basic IT skills

An attractive remuneration package, coupled with a modern and conducive work environment, awaits the right candidate. Please apply online, stating qualifications and experience. Selection will be strictly on merit. Any form of canvassing will be a definite disqualification. Only shortlisted candidates will be contacted.

Click here to apply