Call Centre Executive Job Vacancies in AIA Insurance 2024

Closing Date: 2024-09-25

Answer inbound calls and provide accurate information to customers.
Ensure to attend customer call backs /complaints/ negative feedbacks/ requests within the service standards.
Collect new and update existing contact information in the system after validating with the customer.
Forward customer requests to relevant departments if and when necessary and follow up until it is completed.

A sound educational background with good A/L results
Minimum 2 years experience in call center, preferably in Insurance and Banking sector
Excellent communication skills in both English and Sinhala Languages
Ability to speak Tamil would be an added advantage
Strong relationship management skills