SriLankan Airlines Supervisor Job Vacancies 2025 in Sydney
Available Vacancies:
Applications are invited for the Senior Station Supervisor (Sydney) job vacancy at the SriLankan Airlines.
- Senior Station Supervisor (Sydney)
Organization: SriLankan Airlines
Job Description
SriLankan Airlines Ltd, the National Carrier of Sri Lanka operates with a network of destinations throughout Asia, the Middle East, Europe and Australia. The Airline has a strong presence in Maldives and Southern India. SriLankan is a member of the ‘oneworld’ alliance.
The post holder will bear the responsibility, of achieving, customer service standards, liaising with the Handling Agent for availing optimum level of usage in contractually agreed upon services/facilities, to ensure consistent performance in three operational KPI’s: On-time Performance, Customer Compliments and Complaints and Baggage Handling Reliability- criterion by which a station performance will be measured.
The position demands the ability to lead a team with professionalism, providing training and guidance whilst ensuring the highest standard of safety and security of the Airline and the Ground Operation.
Maintaining a constant communication link between head office, relevant authorities and the station is a crucial aspect of the job responsibilities.
Key responsibilities:
- Lead the station team professionally, providing training and guidance to ensure the safety and security of the Airline’s ground handling operations is maintained consistently. Liaison with the Head Office and relevant Authorities as appropriate.
- Achieve assigned operational performance targets to contribute towards achieving corporate objectives.
- Negotiate a Service Level Agreement (SLA) to ensure that the Ground Handling Agent (GHA) provides services according to company standards, obtain optimal services from the Handling Agent in a friendly yet persuasive manner, to provide customer satisfaction/delight to achieve/maintain company service standards. Identify / resolve problems arising from weak areas of the handling agent to maintain expected 85% of service level standards. Ensure agreed-upon penalties for controllable flight delays and services lapses are recovered as agreed in the Service Level Agreement.
Requirements
- Bachelor’s Degree with 2 year of work experience or Advance Diploma with 4 years of work experience in Airport Passenger and Ramp Handling.
OR - Introductory course (IATA or any other International accredited) in Airport Services, Ramp or Cargo with 4 years of experience in Airport Passenger and Ramp Handling.
Prior Airline experience in a similar role with good understanding of Airline Conditions of Carriage, International Civil Aviation Safety and Security Practices as stipulated by (ICAO / IATA) and Australian authorities would be considered a distinct advantage.
Ability to legally live and work in Australia (Candidates should be Australian citizens OR Australian Permanent Resident (PR) holders) is a mandatory requirement.
- Employment will be offered on fixed term contract.
- Influencing will be a reflection of unsuitability.
- We are an equal opportunity Organization.
- Please note that we will correspond with you within a month of closing the advertisement in the event your application is shortlisted for consideration.
View SriLankan Airlines Supervisor Job Vacancies 2025 in Sydney Advertisement (English Edition)
SriLankan%20Airlines%20Supervisor%20Job%20Vacancies%202025%20in%20Sydney
| Download English Edition Job Advertisement | Download PDF |
| Job Application | Click Here |
| Closing Date | 2025-05-28 |
| Source | www.recruit.srilankan.com |
More Details
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