Operations Coordinator Job Vacancies in Colombo – British Council Jobs 2024
Available Vacancies:
- Operations Coordinator Job Vacancies
Operations Co-ordinator – British Council Jobs 2024
Role Purpose:
To provide key coordination and logistical support to ensure the smooth running of the teaching operation. In particular, to oversee teacher and operation staff recruitment across the SA/M (South Asia and Myanmar) cluster. This role may also oversee some other tasks for the cluster (finance or systems).
Main accountabilities but not limited to the following:
Service and product delivery support
- Delivers a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency.
- Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.
- Maintains accurate records (for example records relating to recruitment) that are compliant with corporate requirements. Drafts routine and some non-standard documentation, reports or financial analysis/reconciliations.
- Performs basic analysis and review data/tasks/information, to support process improvement (for example related to cluster wide recruitment).
- Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently.
Customer support
- Receives and responds to enquiries from/to customers, and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.
- Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.
- Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities.
- Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise.
Risk and compliance
- Understands and adheres to risk management procedures relevant to teaching delivery (e.g. recruitment, child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.
- Ensures compliance with corporate requirements when handling financial or customer data to support effective reporting and decision making.
Commercial & resource management
- Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Managing self and others
- Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
- Tasks and coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.
Role specific knowledge and experience:
Minimum/essential
Essential
- Experience in a customer focused environment.
- Experience of coordinating resources
- Proficiency in Microsoft office programs
Desirable
- Experience working in a teaching centre
- Experience in recruitment
Role Specific Skills
- Operational Management
- Managing Risk
- Communicating and Influencing
- Analysing Data and Problems
- Managing People
Further Information:
Pay Band – 4/H
Contract Type – Fixed Term Contract- Local (for 2 years)
Location – Colombo, Sri Lanka
Requirements – Candidates must have the pre-existing right to live and work in Sri Lanka.
Closing Date – Saturday, 25 May 2024. Time: 23:29 Sri Lanka Time
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Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
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We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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