HNB Bank Job Vacancies 2025 - hnb.net

HNB Bank Job Vacancies 2025 – hnb.net

Available Vacancies:

Applications are invited

Call Centre Agent

Organization: HNB Bank

We are Sri Lanka’s premier private sector commercial bank. Our visionary journey has taken us beyond the realms of business as we have made a conscious effort to go where no bank has dared to go; from downtrodden villages long-forgotten, to the world across the shores. The driving force behind this epoch-making journey is our strong team of achievers, affectionately known as the Hatna Family. As we continue to make history and move ahead, we invite dynamic and ambitious individuals to join us in our trailblazing banking saga.

We are looking for bright minds to make banking enjoyable.

Walk In Interview | Call Centre Agent (Fixed Term Contract)

Job Description

We are seeking for motivated and enthusiastic Customer Service professionals to join our dynamic team. The ideal candidate will be part of our inbound contact centre operations handling all customer related inquiries, complaints and requests. This role requires excellent communication skills, a positive attitude, and a drive to meet and exceed end user satisfaction.

Requirements

Age: 18-25 years
Language Skills: Fluency in Tamil and English; knowledge of Sinhala will be an added advantage
Work Hours: Roster basis job(Earliest shift to start at 6 am and last shift to start at 10PM). You will be required to work 5 days a week.
Skills: Computer literacy, Telemarketing and Customer service
Experience: Previous experience in Customer service/ Call Center is a plus, but freshers/school leavers are also welcome to apply
Location: Candidates from or around the Maradana area are encouraged to apply, as the work location will be at HNB Towers, Maradana.
Flexibility: Willingness to work on shift basis including night shifts to support the 24/7 operation (Transport willbe provided for shifts ending after 8.00pm within radius of 21KM from the Centre). Also candidate should be flexible to work on weekends and public holidays.

Educational Qualifications

Ordinary Level (Local/London) with minimum 5 “C” passes including English and Mathematics
Advanced Level (Local/London) with minimum 3 “S” passes

Compensation and benefits

Selected candidates will be offered an attractive remuneration package plus a performance-based incentive
Medical insurance
Transport during night shifts
Comprehensive training on all banking products, systems and customer handling etiquette
Flexible schedules
Career paths for permanent employment based on minimum eligibility criteria, individual performance and the requirements of the Bank

WALK-IN INTERVIEWS WILL BE HELD AS FOLLOWS