Executive Job Vacancies In Kollupitiya - Union Assurance Jobs 2023

Closing Date: 2023-08-31

Executive Job Vacancies In Kollupitiya – Union Assurance Jobs 2023

Available Vacancies: Senior Executive – Policy Conservation Unit

The Job

The person will be responsible for the efficient and effective management of the Policy Conservation Unit Operation and accomplish all assigned duties and responsibilities to achieve respective targets of the department while maintaining the set Service Standards of the Organization / Division.

Qualifications and Experience:

Minimum 03 year Experience in Customer Retension / Policy Conservation Unit operation
Part Qualification in SLIM / CIM / IASL or Diploma in Marketing from a recognized university / institute
Knowledge in Customer retension practices, knowledge on competitors products and practices, trends & developments in the life insurance market in Sri Lanka
Fair understanding on regulatory framework of Insurance industry
Proficiency in Microsoft office packages
An excellent command of the English & Sinhala language. Fluency in Tamil language will be an added advantage
Possess good telephone ethics and customer service experience
Ability to work with ERP systems
Ability to work under minimum supervision, multi-task and work under pressure

Principle Accountability:

Support Unit target achievement (monthly renewal target, GWP/RP Collection Target, Standing Order Conversion Targets, Clicklife App Download Targets, Policy Persistency Ratio)
Engage in productivity and quality improvements which includes:
- Mystery Customer Survey & Agency Satisfaction Survey
- Monthly Report on Dept. Achievements & related MI
- New Innovations and Best Practices
- Develop Resource Centre (Conservation Unit)
- Timely Update of all Customer complaints to CFS
- Sales Staff Satisfaction Over Contact Centre
- Ticket Monitoring and Closure
- Audit Observations
Assist in the Great Place To Work Survey
Structured Training for Call Centre (Inbound / AOD) – Development of Training Calendar for Contact Centre including – Products / Riders and Policy Conditions, Operational Processes, Life Operations Technical Training for Senior CC Staff, System Training, Telephone Etiquette
Submit daily performance Reports

The selected candidate for the above position will be entitled to an attractive remuneration package. Applicants who are interested are encouraged to apply on or before 31st August 2023

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