Commercial Banking Call Operations Supervisor Job Vacancies 2025

Commercial Banking Call Operations Supervisor Job Vacancies 2025

Available Vacancies:

Applications are invited

Call Operations Supervisor Job Vacancies

With an enduring vision of being the most technologically advanced, innovative and customer friendly financial organization, we, the Most Awarded Bank in Sri Lanka, continue to progress steadily while being the first Sri Lankan bank to be listed amongst the Top 1000 Banks in the World.

Our unparalleled record of success is supported by an unmatched suite of digital offerings and superior standards in service, stability and performance. We are poised to ascend to even greater heights in the near future.

Job Profile

Supervise and lead a team of inbound and outbound calling agents
Contribute to target setting for both individuals and teams
Generate weekly, monthly and annual performance reports for management review
Troubleshoot issues with internal and external departments and institutions

Applicant’s Profile

Preferably Below 35 Years
Pass G.C.E. O/L or equivalent with a “C” pass for English
Passed minimum of one main subject at G.C.E. A/L or equivalent
A minimum of two (02) years of experience in customer service, a supervisory role or a call center environment is essential
Exceptional oral and written communication skills (Trilingual proficiency is a plus)
Possess a smart and outgoing personality
Strong negotiation and problem solving abilities
Proficiency in MS Office Applications, mainly MS Word, Excel and PowerPoint
Tech savvy with knowledge of telephone equipment and relevant computer programs
Familiarity with performance evaluation procedures and skills in quality assurance and data analysis
Results oriented mindset and ability to perform under pressure
Strong organizational, leadership, coaching, training and motivating skills
Willingness to work extended hours, including weekends and holidays

The successful candidate will be provided with an attractive remuneration, commensurate with benchmarked financial institutions.
Interested candidates are invited to apply for the position, all applications should be routed through our corporate website
To apply, please visit, www.combank.lk

Organization: Commercial Bank

View Commercial Banking Call Operations Supervisor Job Vacancies 2025 Advertisement (English Edition)

Commercial%20Banking%20Call%20Operations%20Supervisor%20Job%20Vacancies%202025